PR & COMMUNICATION
Brand identity and corporate image
- Business card guideline.
- Uniform guideline.
Customer satisfaction: being a bridge between unsatisfied customer and management
- Customer complaint management.
- Guarantee the quality of information recorded and transmitted to the customer.
- Identify process improvements to facilitate access to information.
- Attend customer requests received by phone.
- Identify customer needs.
- Reverse situations of dissatisfaction through negotiation and empathy.
- Manage warranty cards registration and update.
- Handle the procedure of product exchanging or returning.
- Customer satisfaction survey (customer interview) analyst.
- CS Feel Good Audit Check.
Showroom appearance management
- To update showroom both indoor and outdoor for new product and seasonal messages.
- Ensure CI showroom display for car display, merchandise display, etc.
- Car plate guideline, update and management.
- Update current and potential customers latest news of event, promotion via email, sms.
- Customer relationship management.
- Update customer database weekly.
- Follow up communication and advertising plan.
- Work closely with creative agency for design and PR articles to ensure the final delivery meet right message to target audiences.
- Manage media buyer to choose right channels and timeline to each campaign.
- Daily monitor competitors' advertising, communication, messages and update to manager weekly.
- Self-manage allocated media budget to ensure execution plans do not exceed approved budget.
- Prepare press release for specific events.
- Update website accordingly with latest product, events, news, promotions.
- Minimum Diploma.
- Knowledge of MS Office is essential.
- Proficiency English communication skill.
- Knowledge of media and communication.
- Well written skill.
- Customer Care.
- Complaints Handling.
- Customer Interaction.
- Contact Center Systems Knowledge.
- Attendance Techniques Knowledge.
- Consumer Regulation.
- Positive Thinking.
- General Communications.
- Self-Presentation and Professional Image.
- Written Communication.
- Administrative Routines.
- Self-Appraisal and Continuous Learning.
- Time Management.
Thời hạn nộp hồ sơ: nhận hồ sơ cho đến khi có thông báo cụ thể hơn
Các ứng viên quan tâm vui lòng gửi hồ sơ bao gồm các bằng cấp, kinh nghiệm, mức lương hiện tại và mức lương mong muốn thông qua email: firstname.lastname@example.org.